Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the Atplay AI website, platform, and services (collectively, the “Services”).
By accessing or using Atplay AI, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. About Atplay AI
Atplay AI (“Atplay AI”, “we”, “us”, or “our”) provides enterprise-grade artificial intelligence services, including voice AI, automation, analytics, and communication tools for businesses.
Contact email: info@atplayai.com
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into a binding agreement to use the Services.
By using the Services on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.
3. Account Registration and Security
You are responsible for maintaining the confidentiality of your account credentials.
You must provide accurate, complete, and up-to-date information.
You are responsible for all activity that occurs under your account.
You must notify us immediately of any unauthorised use or security breach.
Atplay AI is not liable for losses caused by unauthorised access resulting from your failure to safeguard credentials.
4. Use of Services
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
You must not:
Use the Services for illegal, fraudulent, or harmful activities
Interfere with or disrupt the platform or infrastructure
Attempt to gain unauthorised access to systems or data
Use the Services to violate privacy, data protection, or telecommunications laws
Reverse engineer, copy, or misuse the platform or AI models
5. AI, Voice, and Communication Services
5.1 AI Outputs
AI-generated outputs are provided on an “as is” basis. While Atplay AI aims to deliver accurate and reliable results, we do not guarantee correctness, completeness, or suitability for any purpose.
You remain responsible for reviewing and validating AI outputs before relying on them.
5.2 Voice and Call Services
Where voice, call recording, transcription, or analytics features are enabled:
You are responsible for obtaining any required consent from call participants
You must comply with applicable telecommunication, recording, and privacy laws
Atplay AI is not responsible for your regulatory compliance obligations
6. Data and Privacy
Your use of the Services is subject to our Privacy Policy, which explains how we collect and process personal data.
You represent and warrant that you have all necessary rights and permissions to upload, process, or share any data through the platform.
7. Subscription Plans, Fees, and Billing
Certain features require a paid subscription.
Pricing, billing cycles, and usage limits are described on the website or in your agreement.
Fees are non-refundable unless expressly stated otherwise.
We reserve the right to change pricing with reasonable notice.
Failure to pay fees may result in suspension or termination of access.
8. Intellectual Property
All intellectual property rights in the Services, including software, algorithms, AI models, content, trademarks, and branding, are owned by or licensed to Atplay AI.
You are granted a limited, non-exclusive, non-transferable right to use the Services during your subscription period.
You retain ownership of your data. Atplay AI retains ownership of the platform and technology.
9. Confidentiality
You agree to keep confidential any non-public information obtained through the Services, including platform functionality, pricing, and proprietary features.
10. Suspension and Termination
We may suspend or terminate your access if:
You violate these Terms
Your use poses a security or legal risk
Required by law or regulation
Payment obligations are not met
Upon termination, your right to use the Services will cease immediately.
11. Third-Party Services
The Services may integrate with third-party platforms (such as telephony providers, messaging services, or analytics tools).
Atplay AI is not responsible for third-party services, their availability, or their terms. Your use of third-party services is subject to their own terms.
12. Disclaimers
The Services are provided “as is” and “as available”.
To the maximum extent permitted by law:
We disclaim all warranties, express or implied
We do not guarantee uninterrupted or error-free operation
We do not guarantee specific results from AI or automation features
13. Limitation of Liability
To the fullest extent permitted by law, Atplay AI shall not be liable for:
Indirect, incidental, consequential, or punitive damages
Loss of profits, data, or business opportunities
Reliance on AI-generated outputs
Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
14. Indemnification
You agree to indemnify and hold harmless Atplay AI from any claims, damages, losses, or liabilities arising from:
Your use of the Services
Your violation of these Terms
Your breach of applicable laws or third-party rights
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, unless otherwise agreed in writing.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on the website with an updated “Last updated” date.
Continued use of the Services constitutes acceptance of the revised Terms.
17. Contact Information
If you have questions about these Terms, please contact:
Atplay AI
Email: info@atplayai.com